Job Description

ECommerce Specialist-Internet Help DeskWe are looking for an eCommerce Specialist-Internet Help Desk. In this role, you will assist Guests with their digital experience through the website and in the My Disney Experience application. This is an hourly position in an inbound contact center located at Disney Central in Tampa, Florida. The eCommerce Specialist will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 05:45 a.m. -12:15 a.m.Responsibilities:Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney WorldBuild and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and CastMaintain discretion and Guest confidentialityHelp Guests with handling their accountsNavigate between multiple computer applications including phone, chat, and emailProvide Guest Service when problems arise and help find solutionsMeet required departmental metric expectations and efficiency goalsAssist Guests by providing comprehensive information about the resorts and dining using software applications during this processComplete all required Company training and compliance coursesFlexible with work schedule, including overtime, weekends and holidaysBasic Qualifications:Handle conflict resolution and decision-making through a balance of integrity and partner resourcingComputer proficiency within a Microsoft Windows environmentWritten, verbal and interpersonal communications skillsKnowledge of Disney productsSales and Service Experience in a customer service or contact center environmentPreferred Qualifications:Strong sales and closing skills and the ability to overcome objectionsBilingualAdditional Information:The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.The starting pay rate for this Role in Florida is $20.85 per hour Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit:

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