Job Description
Description:
The Hilton Garden Inn of Lakewood is seeking passionate customer service professionals to join our award-winning team as a part-time PM Front Desk Representative. If you thrive in a fast-paced environment and love to brighten someone’s day by providing an outstanding guest experience, we want to hear from you. Highly motivated and exceptional individuals who succeed in this role have the potential to grow with our company.
**PLEASE NOTE** We are currently seeking candidates to work part-time at the Front Desk. Candidates must be willing and available to work a variety of the following shifts including weekdays, weekends and overnight audit shifts. The scheduled hours will vary and may include:
Varied mid-shifts (ie: 9:00 a.m. – 5:00 p.m., 12:00 p.m. – 8:00 p.m., etc.) & 3:00 PM to 11:00 PM & Overnights 11:00 PM to 7:00 AM
Please do not apply if you are not able to work the required flexible shifts
Requirements:
How to Succeed:
· Demonstrate a take-charge attitude and excellent communication skills in a highly visible and vital role
· Effectively assist guests with check-in, check-out, and managing reservations
· Respond to guest inquiries and resolve guest concerns in a timely, friendly, and efficient manner
· Collaborate with fellow team members and other hotel departments to promote a positive work environment
· Go the extra mile to make guests feel welcome, informed, and cared for during their entire stay
· Opera experience is a plus
· *Must be willing and able to work flexible hours including nights, weekends, and holidays*
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